Fortune Mobile Casino Privacy Policy
Fortune Mobile Casino respects the privacy of everyone who uses its website, mobile services and related account features. This Privacy Policy explains what personal information may be collected, why it is used, how it is protected and the choices available to you.
This policy applies to information provided by visitors, registered customers and individuals who contact Fortune Mobile Casino. It should be read together with the applicable casino terms and any notices presented when information is collected. Fortune Mobile Casino is intended for customers aged 18 or over.
Information We Collect
We collect information that is reasonably necessary to operate an online casino, maintain customer accounts and provide support. The type of information collected depends on how you interact with Fortune Mobile Casino and which services you use.
- Identity details, such as your name, date of birth and information used to confirm that you meet the minimum age requirement.
- Contact details, including your email address, telephone number and postal address where these are needed for account management or verification.
- Account information, such as login details, preferences, account status and records of communications with our support team.
- Transaction information, including deposits, withdrawals, payment method details, transaction history and related checks. We do not generally need to retain complete payment card numbers where a specialist payment provider processes them.
- Gaming and activity information, including games accessed, session details, stakes, winnings, bonuses and responsible gaming interactions.
- Technical information, such as IP address, browser type, device characteristics, operating system, approximate location and information about how our pages are used.
- Information supplied during security, fraud prevention, anti-money laundering or customer verification procedures.
Some information is collected directly from you. Other information may be generated when you use the platform or obtained from payment, identity, security and service providers where this is appropriate and permitted.
How We Use Information
Fortune Mobile Casino uses personal information for clear operational and compliance purposes. We aim to collect only information that is relevant to the activity for which it is used.
- To create, administer and maintain your casino account.
- To process deposits, withdrawals, bonuses and other account transactions.
- To verify identity, age and account ownership, and to protect the platform from unauthorised access.
- To detect and investigate fraud, suspicious activity, payment abuse, collusion and other attempts to misuse our services.
- To provide customer support, respond to enquiries and resolve complaints or technical issues.
- To monitor service performance, troubleshoot faults and improve the design, content and functionality of our website and mobile experience.
- To understand customer preferences and, where permitted, send relevant service communications or marketing messages in accordance with your choices.
- To promote safer gambling by identifying activity that may require information, limits, account restrictions or further support.
- To meet applicable contractual, administrative and legal responsibilities.
Where processing depends on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn or processing that can be carried out on another valid basis.
Cookies and Similar Technologies
Fortune Mobile Casino may use cookies, software development tools, pixels, local storage and similar technologies. These technologies allow the platform to remember settings, keep sessions secure and understand how visitors use our services.
- Essential technologies support account login, navigation, security, payment functions and core platform operations.
- Preference technologies remember choices such as language, display settings and other selected features.
- Analytics technologies help us assess performance, identify errors and improve the customer journey.
- Advertising or measurement technologies may be used where applicable and subject to the choices and permissions available in your browser or on the relevant device.
Some cookies expire when you close your browser, while others remain for a defined period. You can manage cookies through your browser or device settings. Restricting essential cookies may prevent parts of the casino from working properly, including account and payment functions.
Data Sharing
We may share personal information with carefully selected recipients when this is necessary to operate Fortune Mobile Casino, protect customers or fulfil relevant responsibilities. We do not share information simply because it is available to us.
- Payment processors, banks and financial service providers that handle deposits, withdrawals and payment security.
- Identity, age verification, fraud prevention and risk management providers.
- Technology, hosting, customer support, analytics and security suppliers that process information on our instructions.
- Professional advisers, auditors and insurers where their involvement is necessary.
- Relevant authorities, courts, law enforcement bodies or other parties where disclosure is required or reasonably necessary to protect legal rights and safety.
- A purchaser, investor or successor involved in a possible or completed business change, subject to appropriate confidentiality safeguards.
Service providers are expected to handle information securely and only for agreed purposes. We do not sell personal information as a standalone product.
Data Security
We use administrative, technical and organisational safeguards designed to reduce the risk of unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring and staff confidentiality obligations.
Security is a shared responsibility. You should keep your account credentials confidential, use a device with appropriate security protection and contact Fortune Mobile Casino promptly if you believe your account has been accessed without permission. No online system can be guaranteed to be completely secure, so we continually review and improve our protective measures.
Data Retention
Personal information is retained for as long as it is needed for the purpose for which it was collected, to manage an ongoing customer relationship, to resolve disputes, to investigate security matters or to meet applicable record-keeping responsibilities.
Retention periods vary according to the nature and sensitivity of the information. Account and transaction records may need to be kept after an account closes, while information that is no longer necessary is deleted, anonymised or securely disposed of. Where information is retained for archival, security or legal reasons, access and use are restricted to the relevant purpose.
Your Rights
Depending on your circumstances and applicable privacy rules, you may have rights concerning the personal information held about you. These may include the right to:
- Ask for access to information and an explanation of how it is used.
- Request correction of inaccurate or incomplete information.
- Ask for deletion where there is no continuing reason for us to retain the information.
- Request restriction of certain processing in appropriate circumstances.
- Object to processing based on particular grounds, including some direct marketing activity.
- Request a copy of information in a usable electronic format where data portability applies.
- Withdraw consent where processing is based on consent.
These rights are not unlimited. For example, a request may be refused or limited where fulfilling it would conflict with security duties, the rights of others, dispute handling or an applicable retention requirement. We may need to verify your identity before completing a request. You may also have the right to raise a concern with the relevant privacy authority in your place of residence.
Third-Party Services
Our website and mobile services may contain links to external websites, payment pages, applications or other services. Those third parties operate under their own privacy notices and terms. Fortune Mobile Casino is not responsible for the content, security or data practices of services that it does not control.
Third-party tools may also be integrated into parts of the platform for payments, identity checks, analytics, communication, security or customer assistance. Their access is limited to the information needed for the service they provide, although their own processing may be governed by separate notices.
International Transfers
Some suppliers or group service functions may process personal information in a country outside the United Kingdom or outside the country where you access Fortune Mobile Casino. When this occurs, appropriate safeguards are considered and applied as required, which may include contractual protections, security controls or other recognised transfer mechanisms.
You can contact us for further general information about the safeguards relevant to an international transfer. The specific details may depend on the service used, the destination and the nature of the information involved.
Policy Updates
We may revise this Privacy Policy when our services, technology, suppliers or privacy practices change. The latest version will be made available through the relevant Fortune Mobile Casino website or application. The effective date may be updated when material changes are introduced.
We encourage you to review this page periodically. Where a change significantly affects how personal information is used, we will take reasonable steps to provide a more prominent notice or communicate with affected customers where appropriate.
Contact Information
If you have a privacy question, want to exercise a relevant right or need clarification about this policy, please contact Fortune Mobile Casino at [email protected]. Include enough information for us to understand your request, but do not send unnecessary payment details or account passwords.
We will review requests carefully and respond within a reasonable period. Additional information may be requested to confirm identity and protect the account holder. Customer support can also explain how to manage account preferences, marketing choices, cookies or responsible gambling settings.
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